Terms And Conditions Of The Dressing Room

By accessing and using the The Dressing Room website at www.thedresssingroomhire.com, you are accepting and consenting to the practices in these terms of use. “The Dressing Room” (“we”, “our”, “us”) means its successors and assigns or any person acting on behalf of and with the authority of The Dressing Room PTY LTD, ABN 60910716887.

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RENTAL PERIOD

Rental period is a 4 day hire (typically Thursday-Sunday) or otherwise agreed to period that the User has hired the dress for. 'Rental Period' starts from the day that the dress arrives to the User's delivery address and STRICTLY must be returned the following day after your event, or Monday if your event falls on Saturday or Sunday.
We aim for our garments to arrive 1-2 days before your event if it does not conflict with existing bookings.
WE DO NOT ACCEPT POST BOX RETURNS.
The Dressing Room's terms and conditions require that you forward a tracking receipt to The Dressing Room on the return due date. We require this as evidence of return and as proof that the dress has not be placed in a post box. Without this tracking receipt we have no evidence of this and you will be charged a $25 fee as we will be unable to track the garment instantly. 
A pre paid return satchel is provided with your hire, your dress must be returned in this.
Failure to return the dress on the due date will result in a $25 fee charged per day. If User's late return impacts the next hire, you will also be liable to pay for the loss of business.

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CLEANING

The Dressing Room are responsible for the dry cleaning of the item. USER SHALL NOT ATTEMPT TO CLEAN THE GARMENT UNDER ANY CIRCUMSTANCES. The Dressing Room's prices include a basic clean, any extra charges will be passed on to the User.

User authorises The Dressing Room to charge an additional cleaning fee from the credit card provided to the value of our judgement for any heavy stains not limited to but including alcohol, makeup, oil, dirt, perfume and fake tan marks. If a dress is returned to The Dressing Room and it is clear it has not been taken care of your credit card will be charged the RRP of the dress you have hired.

In the event that the dress has been damaged, the appearance of the dress has changed or a mark of any sort becomes permanent preventing the dress from being rehired or to lose value, The Dressing Room reserves the right to charge the User 200% of the RRP.  User will also be liable to cover the cost for all pre existing bookings for that style that will have to be cancelled. User agrees and authorises The Dressing Room to charge the card provided. Failure to do so will result in debt collection.

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SECURITY

The Dressing Room will ask for the following information from the User.
Photo ID - this can be license (front & back) or passport
Credit Card - photocopy (front & back)
The Dressing Room has the right to refuse to hire if User is unable to provide the requested identification or document (s). This information will be stored temporarily and will be shredded on the return of our dress.  Please refer to DAMAGE FEES, CLEANING FEE & RENTAL PERIOD for further information.

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DAMAGE FEES

The Dressing Room thoroughly inspects each garment before posting to the User. We take photo evidence of the entire garment before posting and expect the dress to be returned in the same state.

The User shall inspect the Dress on delivery and shall within four (4) hours of receipt of the Dress notify The Dressing Room (by phone or email) of any alleged defect, damage or staining. If a postal order it must be sent back within 24 hours.

If there is damage to The Dressing Room's garment resulting in value loss, damage meaning They are unable to hire the garment or repair costs, The User gives The Dressing Room permission to charge the credit card provided at the time of hire. In the event that your credit card/debit is declined for any amounts that you owe to us, and you do not pay those amounts to us via another method, collection of your debt will be pursued. The Dressing Room Hire will provide a quote if the dress is returned with wear and tear/damage/alterations to the dress.

Customers will not attempt to clean, repair or alter garments at any time without consent from The Dressing Room. If the User does so, The Dressing Room will charge you 200% of the RRP. The customer will also pay loss of business (any pre-booked booking fees that can now not be fulfilled) and loss in value of item. If item is damaged affecting the look and quality of the dress and cannot be repaired in a manner that renders the dress unable to be hired, the customer will pay 200% of the RRP stated on The Dressing Rooms website or seek replacement of garment within 7 days.

If the dress gets lost, stolen or damaged beyond repair, whether or not such loss, theft, or damage is attributable to any negligence, failure, or omission of the User then the User will be liable to pay 200% of the RRP stated at the item description at The Dressing Room' website (or if no RRP stated, the general RRP by the designer) minus late fees that the User has already paid OR replace the item in immaculate/new condition within 7 days. Our dress is your responsibility from until it arrives back at our warehouse.

It is the User's liability to rent timely/in advance for The Dressing Room to be able to send the garment in time. If you live in a rural area and the garment does not arrive prior to event we will not refund.

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SIZING

The Dressing Room offers garments in different sizes, which is a recommendation only. Please ask us prior booking about the fit when unsure or try on the dress at a boutique. We DO NOT offer a replacement garment if the dress doesn't fit. The Dressing Room does not offer a postal try-on service. The Dressing Room asks that you DO NOT attempt to wear a dress that does not fit. This can cause damage & splits eventuating into damage fees.

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CANCELLED ORDER

The Dressing Room may cancel your order. Due to an unforeseen event, if the item you ordered suddenly became out of stock and is no longer available, you will be contacted about the cancellation. 

We DO NOT provide refunds for the following

  • If The User cancels their order
  • If a garment does not fit
  • If User books and does not allow enough travel time

User must provide The Dressing Room with 2 weeks minimum notice for cancellation. If this notice is provided you will be issued with a credit note, valid for 6 months.

Once an order is placed on our website we are unable to provide a refund for change of mind. 

Due to the current climate, if we need to cancel your order due to delays with Australia Post or a lockdown impacts our delivery we will provide you will a credit note to the value of your order. This will be valid for 6 months.

In the rare occasion that our delivery is impacted by Australia Post and arrives after your return date we require the dress to be posted back within 24 hours of receiving. If you have ordered with us in advance and the dress does not arrive in time you will be entitled to a refund. However if it is a last minute hire placed with less than or equal to 48 hours before, you will not be entitled to a refund.

It is the User's liability to rent timely/in advance for The Dressing Room to be able to send the garment in time. If you live in a rural area and the garment does not arrive prior to event we will not refund.


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LATE FEES

The garment MUST be sent back the following day over the counter at the post office. WE DO NOT ACCEPT POST BOXES AS A METHOD OF RETURN. A post receipt must be sent to The Dressing Room failure to do so will result in User's credit card being charged $50 per day.

User MUST only post the garment back via the post office from the state it was sent too. Remember we have to send it to the next User and if sent from somewhere else it may not be returned in time. Please note if you are posting back from an alternate location to where we've posted, you must notify us before your booking. 

If User's posts back via post box they authorise The Dressing Room to charge their credit card a $50 fee as this causes delay to its return, is unable to be tracked instantly and will impact The Dressing Room's ability to have the dress dry cleaned and posted back out to the next User.

Where the dress has not be returned to The Dressing Room by the rental return due date, The Dressing Room is entitled to charge additional hire fees until the dress is returned. The User authorises The Dressing Room to deduct such hire fees from the User's credit card supplied. Additional charges will come at a rate of $50 a day over due. Additional fees will be charged to User's credit card supplied. If User fail's to comply with The Dressing Room Hire's returns policy and this affects the next individuals hire you will be charged for the loss of hire in order for The Dressing Room to reimburse the individual. If the User has not returned the rental item(s) within 7 days after the return date, TheDressingRoom will consider the rental item(s) as non-returned and will charge the User’s credit card 200% of the recommended retail value stated at item description minus late fees that the User has already paid. The rental fee will not be subtracted.

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SHIPPING

The Dressing Room's typical delivery method is Express Signature operated by Australia Post. User bears the risk of delivery. We include a signature for security purposes, it is the User's responsibility to be available to be there to sign for their parcel or collect their parcel from the post office, this responsibility does not fall to The Dressing Room. You will not be entitled to a refund if you miss the delivery of your dress and it goes back to a holding centre/post office, alternatively you can provide a work address to be able to sign for the garment.

In the case of last minute orders that do not arrive in time, you will be entitled to a credit note minus the shipping fee. If for any reason your dress does not arrive in time and it as the fault of Australia Post you will be entitled to a credit note including the shipping.

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STORE CREDIT

The Dressing Room's store credits are valid for 6 months and are not transferable. In case of an unforeseeable event The Dressing Room can cancel store credits (e.g. store stops operations) without refunding. Credits are not combinable with promotional codes. Store credits cannot be sold.

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EXCLUSION

We reserve the right to exclude individuals from our hiring service. The laws of Australia govern our Terms and Conditions.

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LIMITATION OF LIABILITY

The Dressing Room will in no way be liable for any direct, indirect, incidental, special or consequential damages, resulting from use or inability to use the website or for the cost of procurement of substitute products or resulting from any products purchased or obtained or messages received or transactions entered into through the website or resulting from unauthorised access to or alteration of your transmissions or data or of any information contained on this website, including but not limited to, damages for loss of profits, use, data or other intangible, even if we have been advised of the possibility of such damages.

Where any Act of Parliament implies in the Terms and Conditions any term, condition or warranty, and that Act avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in the Terms and Conditions, however, the liability for us on any breach of such term, condition or warranty shall be limited, at our option, to any one or more of the following:

if the breach relates to goods;
the replacement of the goods or supply of equivalent goods;
the repair of such goods;
the payment of the cost of replacing the goods or of acquiring equivalent goods; or
the payment of the cost of having the goods repaired; and
if the breach to relates to services:
the supplying of the services again; or
the payment of the cost of having the services supplied again.

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PRIVACY POLICY

To process orders is necessary to obtain your personal information. It is important for us that persons with whom we do business have confidence that we handle information responsibly and it is our policy to do this. Except where otherwise legally appropriate we will treat your personal information as private. If you pay online using a credit card, the card details are not viewed by us or any person except you during the transaction. The details are encrypted and passed directly to the bank. We do not retain your credit card details.