Terms And Conditions | How It Works?

By accessing and using the The Dressing Room website at www.thedresssingroomhire.com, you are accepting and consenting to the practices in these terms of use. “The Dressing Room” (“we”, “our”, “us”) means its successors and assigns or any person acting on behalf of and with the authority of The Dressing Room PTY LTD, ABN 60910716887.

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Rental Period

When hiring via the Dressing Room Hires rental calendar please ONLY select your event date. Please ensure you only select your event date and not the day you are wanting to receive the dress as we will expect return the following business day and this may interfere with the next booking.

Our standard rental period is for weekend events falling on a Saturday or Sunday. If you are requiring an alternate date (Monday-Friday events) it is required that the individual sends an email enquiry to thedressingroomhire@gmail.com before booking so that we can ensure arrival. If individual has booked for a weekday event without an enquiry and there is a risk of delivery due to existing bookings, individual will be entitled to a credit note not a refund. We aim for our garments to arrive 1-2 days before your event if it does not conflict with existing bookings.

'Rental Period' starts from the day that the dress arrives to the User's delivery address and STRICTLY must be returned the following day after your event, or Monday if your event falls on Saturday or Sunday.

  • Please note, if you are hiring for a formal or other significant event please let us know beforehand as we prefer to extend your booking on our end to ensure there are no unexpected delays regarding postage. If you are wanting a dress for an extended period please reach out via thedressingroomhire@gmail.com and we can send a custom quote.
  • RURAL LOCATIONS: Always send an enquiry before booking so that we can ensure that there is enough travel time to your location and doesn’t conflict with existing bookings. If no enquiry sent beforehand and it is not possible to get to you in time you, you will be entitled to a credit note.

Postal Service

We use Australia Post Express Post. 

The User bears the risk of delivery. We include a signature for security purposes to ensure parcels are not left in safe places with the risk of being stolen/misplaced. It is the User's responsibility to ensure they are available to collect their parcel from the post office or sign for the garment. Alternatively User can provide The Dressing Room with a work address.

Please note User will not be entitled to a refund if User misses the delivery and it goes back to a holding centre/post office. This responsibility does not fall to The Dressing Room.

Security 

The Dressing Room Hire will ask for the following information from the User. This must be emailed through to thedressingroomhire@gmail.com once an ordered is placed. We will not send a garment without this information as this our protection against damaged garments. 

Please ensure this information is sent through after order is placed to avoid any delays. 

- Photo ID - this can be license (front & back) or passport
- Credit Card - photocopy (front & back)
The Dressing Room has the right to refuse to hire if User is unable to provide the requested identification or document (s). This information will be stored temporarily and will be shredded on the return of The Dressing Room Hire's garment. 

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The Return Process: 

Please note: WE DO NOT ACCEPT POST BOX RETURNS. We are unable to track the garment,  severely impacting our next hire as post box returns are not picked up the same day as return and we are unable to see where are a package is often until days later. 

How To Return: Step by Step

- Place garment in return bag that is pre-written on and provided. The garment MUST be returned in this return bag as we have pre saved the tracking number.
- Head inside the post office and ensure the dress is scanned over the counter and that you are handed a tracking receipt. 
- Email us thedressingroomhire@gmail.com a photo of the tracking receipt. This is your evidence of return and proof that is has been returned on the due date. 
Failure to return the dress on the due date will result in a $25 fee charged per day. Failure to return the dress over the counter will result in a $25 fee. If the User's late/incorrect return impacts the next hire the User will be liable for the loss of business.
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Cleaning Policy

The Dressing Room Hire is responsible for the cleaning of the item.  USER SHALL NOT ATTEMPT TO CLEAN THE GARMENT UNDER ANY CIRCUMSTANCES. The Dressing Room Hire's prices include a basic clean, any additional charges will be passed on to the User. 

User authorises The Dressing Room Hire to charge additional cleaning fee's from the credit card provided to the value of The Dressing Room Hire's judgement for any heavy stains not limited to but including alcohol, makeup, oil, dirt, perfume and fake tan marks. If a dress is returned to The Dressing Room and it is clear it has not been taken care of, the User authorises The Dressing Room Hire to charge the RRP of the garment to the User's credit card.

Please note The Dressing Room Hire expects any garment hired should be respected and be returned in the same state/condition loaned. If the User neglects a garment resulting in dry cleaning taking a long period of time and an existing booking is compromised the User will be liable to cover the loss of business.

In the event that the dress has been damaged, the appearance of the dress has changed or a mark of any sort becomes permanent preventing the dress from being rehired or to lose value, The Dressing Room reserves the right to charge the User 200% of the RRP.  User will also be liable to cover the cost for all pre existing bookings for that style that will have to be cancelled. User agrees and authorises The Dressing Room to charge the card provided. Failure to do so will result in debt collection.

Please also note that need to inform us of any damage/staining as soon as this occurs.

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Cancelled Order

The Dressing Room DOES NOT provide refunds for the following

  • If the User cancels their order
  • If the garment does not fit
  • If user books and does not allow enough travel time
  • One an order is placed on our website, we are unable to provide a refund for change of mind and user will be issued with a credit note.

If you need to cancel your order for any given reason please email us at thedressingroomhire@gmail.com. We do not provide refunds once a booking is within our system however we will issue you a credit note. Hire costs are non refundable. If your garment has already been posted, you will not be entitled to a credit note. 

Note: If you have contacted The Dressing Room as your garment does not fit and we have accepted the return, the garment STRICTLY must be sent back the same day or following morning. 

If The Dressing Room gets a garment to the user at an earlier date (start of the week) when requiring for the weekend, and the garment does not fit, the User is still required to follow the return policy of same day/next morning before 10:30. Failure to do so means possible credit will be void. 

Incorrect Sizing

We do understand that from time to time an outfit may not fit. If this is the case please contact us at thedressingroomhire@gmail.com within 4 hours of receiving the garment and we will issue you a credit note minus postage expenses. Please note the garment must be sent back the same day or following morning before 12. We will also need to determine whether the dress has been worn once returned and then the credit will be issued.

Our sizing recommendations are purely recommendations. We no longer offering postal try ons. The Dressing Room asks that you DO NOT attempt to wear a dress that does not fit. This can cause damage to the garment that you will be liable for. If damaged this may affect our next customers hire and you will also be liable for the loss of business.

Late Arrival

Unfortunately Australia post delays are out of our control. In the very rare situation that a dress does not arrive in time for your event, reach out to us via email thedressingroomhire@gmail.com and we will provide you with a full credit note (including postage). Please note, whilst it is very very rare that a parcel is incorrectly sorted within Australia Post’s system this is unfortunately something that can happen and completely out of our control. If this happens and delays customers parcel, the customer is entitled to a credit note. 

In the unlikely occasion that The Dressing Room Hire's delivery is impacted by Australia Post and arrives after User's return date, The Dressing Room Hire require the dress to be posted back within 24 hours of receiving.

Last Minute Hires + Rural Terms

If User places a last minute order with The Dressing Room and The Dressing Room has posted at the next opportunity (same day if ordered before 2 or next business day) and the garment does not arrive, the User will be entitled to a credit note. 

It is the User's liability to rent timely/in advance for The Dressing Room to be able to send the garment in time. If the User lives in a rural area or a significant distance from TDR location and the garment does not arrive prior to event we will not refund as the User needs to inform The Dressing Room that they are located in a rural area so that The Dressing Room can allow longer postage times.

Please note any last minute bookings made without previous enquiry regarding travel time from the User to The Dressing Room that The Dressing Room Hire predicts will not have enough travel time due to public holidays/busy periods will have Afterpay/Shopify Fee removed from reimbursement.

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Damage Information

The Dressing Room Hire inspects every garment before posting to the User. The Dressing Room takes photographic evidence of the garment before posting and expect the garment to be returned in the same state. 

If The Dressing Room Hire has missed any alleged defect, damage or staining the User must inform The Dressing Room Hire within four (4) hours of receiving the garment. The garment must be posted back within 24 hours (tracking receipt provided to The Dressing Room Hire) if the User opts not to wear the garment. A refund will be provided at The Dressing Room Hire's discretion provided we are informed the day of receiving the garment. 

Please note: The Dressing Room Hire is a dress hire service, occasionally there will be small signs of wear and tear to garments over time and small imperfections that do not affect the overall appearance of a garment, a refund will not be provided for minor imperfections that do not affect the overall appearance of the garment. Whilst most garments are in impeccable condition, wear and tear is normal with all hire services.

Please note: Some styles of dresses are bound to crease in the post. There is unfortunately no way to control this and if this is of concern it is best to enquire before hand so that we can indicate whether a certain style is appropriate for you/ your event. In the case a garment arrives with creases from travel the best solution is to hang the garment and allow the steam from the bathroom to work its magic.

If User damages The Dressing Room Hire's garment resulting in value loss or damage resulting in garment unable to be hired or repair costs, The User authorises The Dressing Room Hire to charge the credit card provided. In the event that the User's credit card/debit is declined for any amounts that User owes to The Dressing Room Hire and The User does not pay those amounts to The Dressing Room Hire via another method, collection of the User's debt will be pursued. The Dressing Room Hire will provide a quote if the dress is returned with wear and tear/damage/alterations to the dress.

Customers will not attempt to clean, repair or alter garments at any time without consent from The Dressing Room. If the User does so, The Dressing Room will charge you 200% of the RRP. The customer will also pay loss of business (any pre-booked booking fees that can now not be fulfilled) and loss in value of item. If item is damaged affecting the look and quality of the dress and cannot be repaired in a manner that renders the dress unable to be hired, the customer will pay 200% of the RRP stated on The Dressing Rooms website or seek replacement of garment within 7 days.

If the dress gets lost, stolen or damaged beyond repair, whether or not such loss, theft, or damage is attributable to any negligence, failure, or omission of the User then the User will be liable to pay 200% of the RRP stated at the item description at The Dressing Room' website (or if no RRP stated, the general RRP by the designer) minus late fees that the User has already paid OR replace the item in immaculate/new condition within 7 days. Our dress is your responsibility from until it arrives back at our warehouse.

It is the User's liability to rent timely/in advance for The Dressing Room to be able to send the garment in time. If you live in a rural area and the garment does not arrive prior to event we will not refund.

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Late Fees

User MUST return garment the following day after their event, over the counter at the post office sending The Dressing Room Hire the tracking receipt provided once parcel is passed over the counter. The Dressing Room Hire does NOT accept post boxes as a method of return for the reason that the parcel is unable to be tracked instantly meaning The Dressing Room Hire has no evidence the garment has been posted back and that often parcels do not return as quickly as being return over the counter, therefore impacting the next hire. The User authorises The Dressing Room Hire to charge their credit card a $25 fee if User has failed to follow this instruction.

When a garment has not been returned by the rental return due date (strictly the day after User's event) The Dressing Room Hire is authorised by the User to charge a $25 late fee per day from credit card supplied.

If User fail's to comply with The Dressing Room Hire's returns policy and this affects the next individuals hire the User will be charged for the lost hire. If the User has not returned the rental item(s) within 7 days after the return date, The Dressing Room Hire will consider the rental item(s) as non-returned and will charge the User’s credit card 200% of the recommended retail value stated at item description minus late fees that the User has already paid. The rental fee will not be subtracted.

User MUST only post the garment back via the post office from the state it was sent to or notify The Dressing Room Hire once booking is placed. Please note if you are posting back from an alternate location to where we've posted, you must notify us before your booking. The Dressing Room Hire has calculated enough time for the dress to be returned from current hire, to be dry cleaned and resent to the next location dependant on the first User's location and returning from an alternate state will impact the next hire and User will be liable for this expense.

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STORE CREDIT

The Dressing Room's store credits are valid for 6 months and are not transferable. This means you can not give your gift card to another person or friend and you can not use the gift card to hire for someone else. All bookings processed are strictly to be made by the individual hiring unless a parent for under 18.  In case of an unforeseeable event The Dressing Room can cancel store credits (e.g. store stops operations) without refunding. Credits are not combinable with promotional codes. Store credits cannot be sold.

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EXCLUSION

We reserve the right to exclude individuals from our hiring service. The laws of Australia govern our Terms and Conditions.

The Dressing Room reserves the right to adjust hire prices at any time when they see fit for any reason.

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LIMITATION OF LIABILITY

The Dressing Room will in no way be liable for any direct, indirect, incidental, special or consequential damages, resulting from use or inability to use the website or for the cost of procurement of substitute products or resulting from any products purchased or obtained or messages received or transactions entered into through the website or resulting from unauthorised access to or alteration of your transmissions or data or of any information contained on this website, including but not limited to, damages for loss of profits, use, data or other intangible, even if we have been advised of the possibility of such damages.

Where any Act of Parliament implies in the Terms and Conditions any term, condition or warranty, and that Act avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in the Terms and Conditions, however, the liability for us on any breach of such term, condition or warranty shall be limited, at our option, to any one or more of the following:

if the breach relates to goods;
the replacement of the goods or supply of equivalent goods;
the repair of such goods;
the payment of the cost of replacing the goods or of acquiring equivalent goods; or
the payment of the cost of having the goods repaired; and
if the breach to relates to services:
the supplying of the services again; or
the payment of the cost of having the services supplied again.

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PRIVACY POLICY

To process orders is necessary to obtain your personal information. It is important for us that persons with whom we do business have confidence that we handle information responsibly and it is our policy to do this. Except where otherwise legally appropriate we will treat your personal information as private. If you pay online using a credit card, the card details are not viewed by us or any person except you during the transaction. The details are encrypted and passed directly to the bank. We do not retain your credit card details.