Rental Terms
RENTAL TERMS
By accessing and using The Dressing Room Hire website, you agree to the following Terms & Conditions. Throughout these terms, “The Dressing Room Hire”, “TDR”, “we”, “our” and “us” refers to The Dressing Room Hire Pty Ltd.Please read these Terms & Conditions carefully prior to placing an order. By completing a booking, you are entering into a legally binding agreement and agreeing to comply with all Terms & Conditions outlined below.Nothing in these Terms excludes rights available to consumers under Australian Consumer Law.
HOW OUR HIRE PROCESS WORKS
RENTAL PERIOD
When placing your booking through our rental calendar, customers are required to select a delivery date approximately 1–2 days prior to their event date.
Your garment will be dispatched so it arrives on or before your selected delivery date. Please ensure you allow adequate postage time when selecting your delivery date, particularly during peak periods, public holidays or for rural/regional areas.
For standard weekend hires:
• garments are typically delivered prior to your selected delivery date
• garments must be returned the next business day following your event unless otherwise agreed
Late returns impact subsequent bookings and other customers. Failure to return your garment on time may result in late fees being applied.
ALTERNATE EVENT DATES
If you require a weekday hire or an extended rental period, please contact us prior to booking via thedressingroomhire@gmail.com so we can confirm availability.
RURAL & REGIONAL AREAS
Customers located in rural or regional areas should contact us prior to booking to confirm delivery suitability and turnaround times.
If insufficient shipping time has been allowed, we reserve the right to decline the booking or issue a store credit where appropriate.
SIGNIFICANT EVENTS
If you are hiring for a wedding, formal or other significant event, we recommend reaching out prior to booking so we can discuss the most suitable delivery timeframe.
OVERSEAS TRAVEL
Garments hired through The Dressing Room Hire must not be taken overseas unless approved by us in writing prior to dispatch.
SHOWROOM PICK UP & RETURNS
Our Shellharbour showroom collection hours are:
Tuesday to Friday — 9:00am to 6:00pm
Local returns are due:
Monday — 9:00am to 5:00pm
If these times are unsuitable, please contact us prior to booking to discuss alternative arrangements where possible.
TRY-ON APPOINTMENTS
Try-on appointments are available at our Shellharbour showroom and must be booked in advance via our booking system.
Appointments are reserved specifically for each customer, therefore we kindly ask that all cancellations or reschedules are made with as much notice as possible.
Please arrive on time for your appointment to ensure you receive your full allocated fitting time. Late arrivals may result in a shortened appointment where required due to following bookings.
To maintain the quality and condition of our garments, we kindly ask customers to:
• avoid excessive fake tan transfer
• avoid excessive makeup or body products
• handle garments with care during fittings
The Dressing Room Hire reserves the right to refuse try-ons where garments are at risk of damage or misuse.
Any try-on fees paid are redeemable in accordance with the terms stated at the time of booking.
POSTAL SERVICE & DELIVERY
We ship all postal orders via Australia Post Express Post with signature on delivery.
Flat rate Express Shipping Australia-wide is $19.95.
While we always aim to dispatch orders promptly, delivery timeframes provided by Australia Post are estimates only and are not guaranteed.
Customers are responsible for ensuring sufficient delivery time has been allowed prior to placing an order, particularly during peak periods, public holidays or for rural/regional locations.
If no one is available to receive the parcel, Australia Post may redirect the parcel to a local collection point or post office. The Dressing Room Hire is not responsible for missed deliveries where collection has not occurred in time.
Orders placed before 12pm AEDT are generally dispatched the same business day. Orders placed after this time may be dispatched the following business day.
In the rare event of a significant Australia Post delay resulting in a garment not arriving in time for the event date, customers must notify us immediately via thedressingroomhire@gmail.com.
Where applicable, The Dressing Room Hire may issue a store credit including postage costs once the garment has been returned unworn within 24 hours of delivery.
Refunds are not provided for delays outside of our control including:
• Australia Post delays
• severe weather events
• public holiday disruptions
• incorrect delivery details supplied by the customer
• missed delivery collections
We will always work with our customers to achieve the best possible outcome where unexpected delivery disruptions occur.
RETURN PROCESS
WE DO NOT ACCEPT POST BOX RETURNS
All postal returns must be scanned over the counter at an Australia Post office to ensure tracking updates correctly and garments can be monitored in transit.
POSTAL RETURNS
• Garments must be placed inside the provided return satchel
• Returns must be lodged over the counter at Australia Post by 1pm on the required return date
• Customers must retain their lodgement receipt as proof of return
LOCAL RETURNS
• Local returns must be dropped back to the designated showroom return location by 5pm Monday unless otherwise agreed
• Garments must be returned with their original hanger and garment bag where provided
GARMENT BAGS & HANGERS
All garments must be returned with the original garment bag and hanger provided at the time of hire.
A $5 fee per item will apply for any hanger or garment bag not returned at the time of return.
Missing items returned within 48 hours of the original return time may have the fee waived at the discretion of The Dressing Room Hire.
LATE RETURNS & NON-RETURNED ITEMS
Late returns incur a fee of $15 per day until the garment has been returned.
Where a late return impacts another booking, The Dressing Room Hire reserves the right to charge additional fees including, but not limited to:
• additional hire day fees
• express shipping costs
• compensation relating to impacted bookings
• reasonable recovery costs associated with the delayed return
Customers must only return garments from the same state in which the order was originally delivered unless otherwise approved by The Dressing Room Hire prior to booking.
If a garment is not returned within 14 days of the required return date and all reasonable contact attempts have been unsuccessful, The Dressing Room Hire reserves the right to charge up to the full recommended retail value (RRP) of the garment plus any associated recovery costs.
ACCIDENTAL DAMAGE PROTECTION
The Dressing Room Hire may offer optional Accidental Damage Protection for eligible bookings.
Where purchased, Accidental Damage Protection provides cover for accidental damage to a garment during the hire period up to a maximum value of $500 AUD.
Accidental Damage Protection is limited to genuine accidental damage only and does not cover:
• lost or stolen garments
• deliberate, reckless or negligent damage
• fake tan stains
• permanent makeup or perfume staining
• burns, tearing or intentional alterations
• damage caused by pets
• excessive dirt, mud or outdoor dragging
• failure to follow garment care instructions outlined in these Terms & Conditions
If a garment is damaged beyond repair and the replacement value exceeds $500 AUD, the customer may be required to pay the remaining balance.
The Dressing Room Hire reserves the right to determine whether damage is considered accidental, repairable or covered under the protection plan.
Accidental Damage Protection is non-refundable once a booking has been dispatched and applies only to the specific booking it was purchased for.
CLEANING, DAMAGE & GARMENT CARE
All garments are professionally cleaned and inspected between hires.
Customers must not:
• wash garments
• dry clean garments
• alter garments
• repair garments
• use safety pins on garments
Please avoid:
• fake tan transfer
• excessive makeup stains
• oil or perfume marks
• dragging garments on the ground
• exposing garments to mud or excessive dirt
Customers are responsible for all garments during the hire period.
If a garment is returned damaged beyond repair, permanently stained, lost or stolen, The Dressing Room Hire reserves the right to charge up to the full replacement value of the garment in addition to any associated loss caused by the damage or delay.
Minor signs of wear consistent with a rental service may be present and do not qualify for refunds or credits.
Some garments may arrive with slight creasing from transit. Hanging the garment and allowing steam from a bathroom is generally sufficient to release minor creases.
INCORRECT FIT
Customers are responsible for reviewing sizing information prior to booking.
Fit may vary depending on brand, fabric and body shape.
If a garment does not fit:
• customers must notify us within 4 hours of delivery
• the garment must be returned unworn the following business day
Where approved, a store credit may be issued excluding original postage costs.
Garments that have been worn are not eligible for credits or refunds.
CANCELLATIONS & STORE CREDITS
We do not offer refunds for change of mind cancellations.
If eligible, cancellations may receive a store credit minus a $30 cancellation fee.
If an order has already been dispatched, the booking is not eligible for cancellation or store credit.
Store credits:
• are valid for 12 months
• are non-transferable
• cannot be exchanged for cash
• cannot be resold
• cannot be combined with promotional codes unless stated otherwise
Gift cards are valid for 3 years from date of purchase unless otherwise stated.
SECURITY & PAYMENT AUTHORISATION
By placing an order with The Dressing Room Hire, the customer agrees to these Terms & Conditions and authorises The Dressing Room Hire to charge the original payment method used at checkout for approved late fees, repair costs, cleaning costs or replacement charges where required under these terms.
The Dressing Room Hire no longer requires customers to provide copies of photo identification or credit cards prior to dispatch.
LIMITATION OF LIABILITY
The Dressing Room Hire is not liable for:
• delays caused by postal services
• event cancellations
• weather conditions
• incorrect sizing selection
• missed parcel collections
• minor wear consistent with normal rental use
To the maximum extent permitted by law, The Dressing Room Hire excludes liability for any indirect, incidental or consequential loss arising from use of the website or hire service.
Where liability cannot be excluded under Australian Consumer Law, liability is limited to the resupply of services or reimbursement of the hire fee at our discretion.
PRIVACY
To process orders, we collect personal information necessary to complete your booking.
We are committed to handling customer information responsibly and securely.
Payment details entered online are processed securely through third-party payment providers and are not stored by The Dressing Room Hire.
GENERAL
The Dressing Room Hire reserves the right to:
• refuse service
• cancel bookings where necessary
• update pricing
• amend these Terms & Conditions at any time
The laws of New South Wales, Australia govern these Terms & Conditions.
CONTACT
The Dressing Room Hire
Suite 12, 1/4 Benson Avenue
Shellharbour City Centre NSW 2529
thedressingroomhire@gmail.com