Terms And Conditions Of The Dressing Room

By accessing and using the The Dressing Room website at www.thedresssingroomhire.com, you are accepting and consenting to the practices in these terms of use. “The Dressing Room” (“we”, “our”, “us”) means its successors and assigns or any person acting on behalf of and with the authority of The Dressing Room PTY LTD, ABN 60910716887.

 

Rental Period

Rental period is a 4 day hire (typically Thursday-Sunday) or otherwise agreed to period that the User has hired the dress for. 'Rental Period' starts from the day that the dress arrives to the User's delivery address and STRICTLY must be returned the following day after your event, or Monday if your event falls on Saturday or Sunday.
We aim for our garments to arrive 1-2 days before your event if it does not conflict with existing bookings.
WE DO NOT ACCEPT POST BOX RETURNS.
The Dressing Room's terms and conditions require that you forward a tracking receipt to The Dressing Room on the return due date. We require this as evidence of return and as proof that the dress has not be placed in a post box. Without this tracking receipt we have no evidence of this and you will be charged a $25 fee as we will be unable to track the garment instantly. 
A pre paid return satchel is provided with your hire, your dress must be returned in this.
Failure to return the dress on the due date will result in a $25 fee charged per day. If User's late return impacts the next hire, you will also be liable to pay for the loss of business.

 

Cleaning

The Dressing Room Hire is responsible for the dry cleaning of the item. USER SHALL NOT ATTEMPT TO CLEAN THE GARMENT UNDER ANY CIRCUMSTANCES. The Dressing Room Hire's prices include a basic clean, any additional charges will be passed on to the User.

User authorises The Dressing Room Hire to charge additional cleaning fee's from the credit card provided to the value of The Dressing Room Hire's judgement for any heavy stains not limited to but including alcohol, makeup, oil, dirt, perfume and fake tan marks. If a dress is returned to The Dressing Room and it is clear it has not been taken care of, the User authorises The Dressing Room Hire to charge the RRP of the garment to the User's credit card.

In the event that the dress has been damaged, the appearance of the dress has changed or a mark of any sort becomes permanent preventing the dress from being rehired or to lose value, The Dressing Room reserves the right to charge the User 200% of the RRP.  User will also be liable to cover the cost for all pre existing bookings for that style that will have to be cancelled. User agrees and authorises The Dressing Room to charge the card provided. Failure to do so will result in debt collection.

Security

The Dressing Room Hire will ask for the following information from the User.
Photo ID - this can be license (front & back) or passport
Credit Card - photocopy (front & back)
The Dressing Room has the right to refuse to hire if User is unable to provide the requested identification or document (s). This information will be stored temporarily and will be shredded on the return of The Dressing Room Hire's garment. Please refer to DAMAGE FEES, CLEANING FEE & RENTAL PERIOD for further information.

Damage Information

The Dressing Room Hire inspects every garment before posting to the User. The Dressing Room takes photographic evidence of the garment before posting and expect the garment to be returned in the same state. 

If The Dressing Room Hire has missed any alleged defect, damage or staining the User must inform The Dressing Room Hire within four (4) hours of receiving the garment. The garment must be posted back within 24 hours (tracking receipt provided to The Dressing Room Hire) if the User opts not to wear the garment. A refund will be provided at The Dressing Room Hire's discretion. Please note: The Dressing Room Hire is a dress hire service, occasionally there will be small signs of wear and tear to garments over time and small imperfections that do not affect the overall appearance of a garment, a refund will not be provided for minor imperfections that do not affect the overall appearance of the garment.

If User damages The Dressing Room Hire's garment resulting in value loss or damage resulting in garment unable to be hired or repair costs, The User authorises The Dressing Room Hire to charge the credit card provided. In the event that the User's credit card/debit is declined for any amounts that User owes to The Dressing Room Hire and The User does not pay those amounts to The Dressing Room Hire via another method, collection of the User's debt will be pursued. The Dressing Room Hire will provide a quote if the dress is returned with wear and tear/damage/alterations to the dress.

Customers will not attempt to clean, repair or alter garments at any time without consent from The Dressing Room. If the User does so, The Dressing Room will charge you 200% of the RRP. The customer will also pay loss of business (any pre-booked booking fees that can now not be fulfilled) and loss in value of item. If item is damaged affecting the look and quality of the dress and cannot be repaired in a manner that renders the dress unable to be hired, the customer will pay 200% of the RRP stated on The Dressing Rooms website or seek replacement of garment within 7 days.

If the dress gets lost, stolen or damaged beyond repair, whether or not such loss, theft, or damage is attributable to any negligence, failure, or omission of the User then the User will be liable to pay 200% of the RRP stated at the item description at The Dressing Room' website (or if no RRP stated, the general RRP by the designer) minus late fees that the User has already paid OR replace the item in immaculate/new condition within 7 days. Our dress is your responsibility from until it arrives back at our warehouse.

It is the User's liability to rent timely/in advance for The Dressing Room to be able to send the garment in time. If you live in a rural area and the garment does not arrive prior to event we will not refund.

Cancelled Order Information

The Dressing Room may cancel your order. Due to an unforeseen event, if the item user has ordered suddenly became out of stock and is no longer available, user will be contacted about the cancellation and provided with a refund.

We DO NOT provide refunds for the following

  • If the User cancels their order
  • If the garment does not fit
  • If user books and does not allow enough travel time
  • One an order is placed on our website, we are unable to provide a refund for change of mind and user will be issued with a credit note.

In the case of the User cancelling their order, User must provide The Dressing Room with 2 weeks minimum notice for cancellation. If this notice is provided you will be issued with a credit note, valid for 6 months.

Current Climate

In the case that The Dressing Room Hire needs to cancel the User's order due to Australia Post delays or a lockdown due to Covid impacts delivery, The Dressing Room will provide User with a credit note to the value of your order (valid for 6 months).

In the rare case a garment has been dispatched to the User and User's event is cancelled due to Covid/lockdown User will be credited to the value of their hire excluding postage.

Last Minute Hires

Last minute hires placed with less than or equal to 7 days before will not be entitled to a refund but instead a credit note minus postage fee. If User places a last minute order with The Dressing Room and The Dressing Room has posted at the next opportunity (same day if ordered before 2 or next business day) and the garment does not arrive, the User will be entitled to a credit note.

In the unlikely event a garment does not arrive and the User has placed their order with more than 14 days before their event they will be entitled to a refund (unless it is due to a covid impact impacting Australia Post). User can also opt for a credit note + an additional 10% to put toward a future hire/hires.

It is the User's liability to rent timely/in advance for The Dressing Room to be able to send the garment in time. If the User lives in a rural area and the garment does not arrive prior to event we will not refund as the User needs to inform The Dressing Room that they are located in a rural area so that The Dressing Room can allow longer postage times.

Shipping Information

The Dressing Room Hire users Australia Post Express Postage service. The User bears the risk of delivery. The Dressing Room include a signature for security purposes to ensure parcels are not left in safe places with the risk of being stolen/misplaced. It is the User's responsibility to be available to sign fo their parcel/collect their parcel from the post office or alternatively provide The Dressing Room with a work address for delivery. This responsibility does not fall to The Dressing Room.

Please note User will not be entitled to a refund if User misses the delivery and it goes back to a holding centre/post office.

In the unlikely occasion that The Dressing Room Hire's delivery is impacted by Australia Post and arrives after User's return date, The Dressing Room Hire require the dress to be posted back within 24 hours of receiving.

Late Fees

User MUST return garment the following day after their event, over the counter at the post office sending The Dressing Room Hire the tracking receipt provided once parcel is passed over the counter. The Dressing Room Hire does NOT accept post boxes as a method of return for the reason that the parcel is unable to be tracked instantly meaning The Dressing Room Hire has no evidence the garment has been posted back and that often parcels do not return as quickly as being return over the counter, therefore impacting the next hire. The User authorises The Dressing Room Hire to charge their credit card a $25 fee if User has failed to follow this instruction.

When a garment has not been returned by the rental return due date (strictly the day after User's event) The Dressing Room Hire is authorised by the User to charge a $25 late fee per day from credit card supplied.

If User fail's to comply with The Dressing Room Hire's returns policy and this affects the next individuals hire the User will be charged for the lost hire. If the User has not returned the rental item(s) within 7 days after the return date, The Dressing Room Hire will consider the rental item(s) as non-returned and will charge the User’s credit card 200% of the recommended retail value stated at item description minus late fees that the User has already paid. The rental fee will not be subtracted.

User MUST only post the garment back via the post office from the state it was sent to or notify The Dressing Room Hire once booking is placed. Please note if you are posting back from an alternate location to where we've posted, you must notify us before your booking. The Dressing Room Hire has calculated enough time for the dress to be returned from current hire, to be dry cleaned and resent to the next location dependant on the first User's location and returning from an alternate state will impact the next hire and User will be liable for this expense.

 

 

 

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SIZING

The Dressing Room offers garments in different sizes, which is a recommendation only. Please ask us prior booking about the fit when unsure or try on the dress at a boutique. We DO NOT offer a replacement garment if the dress doesn't fit. The Dressing Room does not offer a postal try-on service. The Dressing Room asks that you DO NOT attempt to wear a dress that does not fit. This can cause damage & splits eventuating into damage fees.

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STORE CREDIT

The Dressing Room's store credits are valid for 6 months and are not transferable. In case of an unforeseeable event The Dressing Room can cancel store credits (e.g. store stops operations) without refunding. Credits are not combinable with promotional codes. Store credits cannot be sold.

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EXCLUSION

We reserve the right to exclude individuals from our hiring service. The laws of Australia govern our Terms and Conditions.

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LIMITATION OF LIABILITY

The Dressing Room will in no way be liable for any direct, indirect, incidental, special or consequential damages, resulting from use or inability to use the website or for the cost of procurement of substitute products or resulting from any products purchased or obtained or messages received or transactions entered into through the website or resulting from unauthorised access to or alteration of your transmissions or data or of any information contained on this website, including but not limited to, damages for loss of profits, use, data or other intangible, even if we have been advised of the possibility of such damages.

Where any Act of Parliament implies in the Terms and Conditions any term, condition or warranty, and that Act avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in the Terms and Conditions, however, the liability for us on any breach of such term, condition or warranty shall be limited, at our option, to any one or more of the following:

if the breach relates to goods;
the replacement of the goods or supply of equivalent goods;
the repair of such goods;
the payment of the cost of replacing the goods or of acquiring equivalent goods; or
the payment of the cost of having the goods repaired; and
if the breach to relates to services:
the supplying of the services again; or
the payment of the cost of having the services supplied again.

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PRIVACY POLICY

To process orders is necessary to obtain your personal information. It is important for us that persons with whom we do business have confidence that we handle information responsibly and it is our policy to do this. Except where otherwise legally appropriate we will treat your personal information as private. If you pay online using a credit card, the card details are not viewed by us or any person except you during the transaction. The details are encrypted and passed directly to the bank. We do not retain your credit card details.