Terms And Conditions Of The Dressing Room
“Rental Period” means a 3-day hire or agreed to period that the User booked the dress for. "Rental Period" starts from the day the dress arrives to User's delivery address. Often we aim to post dresses out to arrive earlier than the day if it doesn't conflict with existing bookings. Dress MUST be returned on the following Monday before 12pm (if a weekend hire) or the next business day after the event. User MUST forward a post receipt to The Dressing Room before 12pm. Failure to do so will result in loss of bond. Dress MUST be sent back in the express return satchel provided. Failure to do so will result in loss of bond.
We are responsible for the cleaning of the item. User shall NOT attempt to clean the garment under any circumstances. User authorises The Dressing Room to charge an additional cleaning fee (from the credit card details provided) to the value of our judgement for any heaving stains and fake tan marks. If a dress is returned and has clearly not been taken care of, you will loose your bond and you credit card will be charged. Failure to comply with the extra cost will result in debt collection. In the event that fake tan, perfume or any other stains damage the fabric/leave an unremovable mark and prevent it from being rehired The Dressing Room reserves the right to charge the User 200% of the recommended retail value stated in item description. User authorises The Dressing Room to charge the card provided. Failure to do so will result is debt collection.
We may ask for photo ID, credit card details or other forms of identification. We can refuse the right to hire if you are unable to provide the requested identification or document(s).
The Dressing Room requires the following
- photocopy/photo of license (front & back)
- photocopy/photo of credit card (front & back)
- a bond determined by us depending on the value of the garment
This information will be stored temporarily and will be shredded on the return of our dress, given the dress is returned in the same state it was sent out in. User authorises The Dressing Room to deduct repair or extra cleaning costs from the credit card provided. The Dressing Room is entitled to forfeit your bond if our hiring procedure is not followed accordingly, the dress is not returned in a respectable state, you are uncontactable for an extended period of time (if we need to get in contact with you and you are unresponsive). The above is determined ONLY by the Dressing Room Hire's best judgement.
The Dressing Room will thoroughly inspect the garment before posting to the User. We take photos of the entire garment before posting out and expect the dress to be returned in the same state. The User shall inspect the Dress on delivery and shall within four (4) hours of receipt of the Dress notify The Dressing Room (by phone or email) of any alleged defect, damage or staining. It is the User's liability to rent timely/in advance for The Dressing Room to be able to send the garment in time. If you live in a rural area and the garment does not arrive prior to event we will not refund.
If there is damage to our garment resulting in value loss, damage meaning we are unable to hire the garment or repair costs, The User gives The Dressing Room permission to charge the credit card provided at the time of hire. In the event that your credit card/debit is declined for any amounts that you owe to us, and you do not pay those amounts to us via another method, collection of your debt will be pursued. The Dressing Room Hire will provide a quote if the dress is returned with wear and tear/damage/alterations to the dress.
Customers will not attempt to clean, repair or alter garments at any time without consent from The Dressing Room. If the User does so, The Dressing Room will charge you 200% of the RRP. The customer will also pay loss of business (any pre-booked booking fees that can now not be fulfilled) and loss in value of item. If item is damaged affecting the look and quality of the dress and cannot be repaired in a manner that renders the dress unable to be hired, the customer will pay 200% of the RRP stated on The Dressing Rooms website or seek replacement of garment within 7 days.
If the dress gets lost, stolen or damaged beyond repair, whether or not such loss, theft, or damage is attributable to any negligence, failure, or omission of the User then the User will be liable to pay 200% of the RRP stated at the item description at The Dressing Room' website (or if no RRP stated, the general RRP by the designer) minus late fees that the User has already paid OR replace the item in immaculate/new condition within 7 days. Our dress is your responsibility from until it arrives back at our warehouse.
The Dressing Room offers garments in different sizes, which is a recommendation only. Please ask us prior booking about the fit when unsure or try on the dress at a boutique. We DO NOT offer a replacement garment if the dress doesn't fit. We do offer a postal try-on service for $50 AUD (or dependent on the garment) in which $20 of this is claimable if you proceed with the hire. The Dressing Room asks that you DO NOT attempt to wear a dress that does not fit. This can cause damage & splits eventuating into damage fees.
The Dressing Room may cancel your order. Due to an unforeseen event, if the item you ordered suddenly became out of stock and is no longer available, you will be contacted about the cancellation. Due to the current climate, if we need to cancel your order due to delays with Australia Post we will provide you will a credit note to the value of your order. This will not expire. We DO NOT provide refunds for cancelled orders by the User. We DO NOT provided refunds if the garment does not fit, or if an item is ordered without enquiring availability and is them unavailable. We DO NOT provide refunds if you book and haven't allowed enough time for a dress to get to you. You will be credited with a store credit. We supply the User with a store credit note that is valid for 12 months. Shipping fee paid is included in this store credit. Once an order is placed on our website we are unable to offer a refund. You will receive a gift voucher if you haven’t enquired your event date previously or want to cancel.
RENTAL PERIOD & LATE FEES
The garment MUST be sent back by 12pm the following day. A post receipt MUST be sent to The Dressing Room before 12pm. User MUST only post the garment back via the post office from the state it was sent too. Remember we have to send it to the next User and if sent from somewhere else it may not be returned in time. If a dress is posted back via post box you will lose your bond as this causes delay to its return. The item will arrive either one day before requested event date or on the day, depending on when the order was placed by customer. Where the dress has not be returned to The Dressing Room by the rental return due date, The Dressing Room is entitled to charge additional hire fees until the dress is returned. The User authorises The Dressing Room to deduct such hire fees from the User's credit card supplied. Additional charges will come at a rate of $50 a day over due. Therefore you will lose your bond and additional fees will be charged to your credit card supplied. If the User has not returned the rental item(s) within 7 days after the return date, TheDressingRoom will consider the rental item(s) as non-returned and will charge the User’s credit card 150% of the recommended retail value stated at item description minus late fees that the User has already paid. The rental fee will not be subtracted.
The Dressing Room's typical delivery method is Express Signature operated by Australia Post. User bears the risk of delivery. Australia post guarantees next business day delivery with this program to 80% of Australia. Order will be shipped timely to arrive on hire date (same day or day before).
In the case of last minute orders that do not arrive in time, you will be entitled to a credit note minus the shipping fee. If for any reason your dress does not arrive in time and it as the fault of Australia Post you will be entitled to a credit note including the shipping.
The Dressing Room's store credits are valid for 12 months and are not transferable. In case of an unforeseeable event The Dressing Room can cancel store credits (e.g. store stops operations) without refunding. Credits are not combinable with promotional codes. Store credits cannot be sold.
PROMOTIONAL CODE/ GIVEAWAYS
The Dressing Room coupon codes to receive a certain percentage discounted are valid for strictly 2 months and non-transferable. They apply to hires only and cannot be applied on dress sales. If you are the winner of one of our promotional giveaways your free dress hire is only valid for 3 months.
We reserve the right to exclude individuals from our hiring service. The laws of Australia govern our Terms and Conditions.
LIMITATION OF LIABILITY
The Dressing Room will in no way be liable for any direct, indirect, incidental, special or consequential damages, resulting from use or inability to use the website or for the cost of procurement of substitute products or resulting from any products purchased or obtained or messages received or transactions entered into through the website or resulting from unauthorised access to or alteration of your transmissions or data or of any information contained on this website, including but not limited to, damages for loss of profits, use, data or other intangible, even if we have been advised of the possibility of such damages.
Where any Act of Parliament implies in the Terms and Conditions any term, condition or warranty, and that Act avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in the Terms and Conditions, however, the liability for us on any breach of such term, condition or warranty shall be limited, at our option, to any one or more of the following:
if the breach relates to goods;
the replacement of the goods or supply of equivalent goods;
the repair of such goods;
the payment of the cost of replacing the goods or of acquiring equivalent goods; or
the payment of the cost of having the goods repaired; and
if the breach to relates to services:
the supplying of the services again; or
the payment of the cost of having the services supplied again.
To process orders is necessary to obtain your personal information. It is important for us that persons with whom we do business have confidence that we handle information responsibly and it is our policy to do this. Except where otherwise legally appropriate we will treat your personal information as private. If you pay online using a credit card, the card details are not viewed by us or any person except you during the transaction. The details are encrypted and passed directly to the bank. We do not retain your credit card details.