How it works?
Welcome to The Dressing Room!
You might be wondering how it all works... so we've laid it all out for you, step by step!
1 - Browse, browse, browse! Find a dress you love.
2 - Send us an enquiry on chat or DM us on instagram @thedressingroom_hire with your name, chosen dress and hire date including any other relevant information or special request.
3 - We respond with confirmation.
4 - Process your order online, reading our terms and conditions carefully beforehand, leaving your contact details.
5 - We will text you about our insurance policy (mentioned in our terms and conditions). We will ask for photo ID and credit card details. We reserve the right to refuse your right to hire if you are unable to provide the requested identification/documents.
6 - Tracking will be provided when dispatched
7 - You enjoy your event. Don't forget to take photos & tag us as we love to see our dresses out and about. We offer $10 off your next hire if you upload a photo and tag us and leave us a facebook review.
8 - The day after your event, you return the dress VIA POST OFFICE ONLY (no post boxes) before 12pm so that we are able to track the parcel and avoid any unnecessary delays. YOU MUST email us the tracking receipt. WE DO NOT accept returns via post boxes. Your item MUST BE scanned over the counter. We also include a return slip in every parcel to make the return process as simple as possible.
Please note: We thoroughly inspect every dress before it is sent out. If we miss something we ask you to take a photo or inform us within four hours of receiving your dress. We ask everyone to take care and respect our dresses as if they were there own! There are fees for damage and we reserve the right to charge an extra cleaning fee if we deem necessary (please refer to our terms and conditions).
TRY ONS ($15 with $10 claimable on your hire)
If you do request a try-on appointment please
- DO NOT wear a full face of makeup or come after a gym session. This could leave stains on dresses and is unhygienic and we will unfortunately not allow you to try on, meaning you will have to come back another time and pay another try on fee which in this case the first try on fee will not be claimable.
- Confirm that we have your size in the dress you were looking for. As a small business we are constantly trying to expand our size range but this takes time! Please confirm with us or on our highlight reel/product description what sizing is available before booking an appointment. We will not allow people trying on incorrect sizes as this can potentially cause damage resulting in fees (refer to our terms & conditions).
We can't wait to lend you an outfit!
The Dressing Room X